Customer Satisfaction
Turn Customer Feedback into Competitive Advantage with Digital Claim Management
Stop losing customers to quality issues. Link SE's Customer Satisfaction Management System transforms how you handle customer complaints, returns, and quality claims, turning every customer touchpoint into an opportunity to strengthen relationships.
Customer Treatment
Treat your Customers as a Part of the Team
Replace scattered emails, phone calls, and paper forms with a unified digital platform that captures, tracks, and resolves every customer issue. Ensure no complaint gets lost and every customer feels heard with systematic claim management that builds trust and loyalty.
Claim Resolution
Streamlined Claim Resolution
Accelerate resolution times with automated workflows that route claims to the right teams, track investigation progress, and ensure timely responses. Use the captured data to keep customers informed throughout the process, manage regulatory compliance and analyze trends.
Quality Intelligence
Level up your Quality Intelligence
Connect customer satisfaction data with internal quality inspections and supplier audits for complete visibility. Correlate customer complaints with production quality metrics, track effectiveness of corrective actions through reduced claim rates, and share insights across quality, production, and customer service teams.
Customer Inspections
Mobile Customer Inspections
Empower your customers and field teams to conduct quality inspections at delivery points, retail locations, or end-user facilities. Capture evidence, document issues, and initiate corrective actions instantly, ensuring quality standards are maintained throughout your entire supply chain.
Perfect For Every Customer-Facing Scenario
01
Retail Quality Assurance
01
Retail Quality Assurance
Enable retail partners to inspect products at delivery, document quality issues, and escalate concerns directly to your quality team for immediate resolution.
02
Brand Protection Programs
02
Brand Protection Programs
Protect your brand reputation with systematic monitoring of product quality in the market, rapid response to customer complaints, and proactive quality verification.
03
Customer Complaint Resolution
03
Customer Complaint Resolution
Transform complaint handling from reactive damage control to proactive relationship building with structured investigation processes and transparent communication.
04
Warranty and Return Management
04
Warranty and Return Management
Streamline product return processes with digital documentation, root cause analysis, and automated workflows that reduce processing time while capturing valuable quality intelligence.
Claim Management
Comprehensive Claim Management
Capture every customer complaint with detailed information including product details, issue descriptions, photos, and customer contact information. Create standardized claim categories and severity levels, track resolution timelines and customer communications, and maintain complete audit trails for regulatory compliance and process improvement.
Customer Portal
Customer Portal Access
Provide customers with self-service capabilities through a dedicated portal where they can submit claims, track resolution progress, and access historical data. Enable customers to upload supporting documentation, schedule inspection appointments, and receive automated updates on investigation status.
Advanced Analysis
Advanced Root Cause Analysis
Link customer complaints directly to production data, supplier performance, and internal quality metrics to identify systemic issues. Track claim patterns across products, batches, suppliers, and time periods, conduct thorough investigations with integrated workflow management, and implement corrective actions that prevent recurrence.
Automated Communication
Automated Customer Communication
Keep customers informed with automated status updates, resolution notifications, and follow-up communications. Send professional investigation reports with findings and corrective actions and maintain communication history for relationship management and service excellence.
Ready to Transform Customer Satisfaction?
Stop letting quality issues damage customer relationships. Transform every complaint into an opportunity for improvement and every customer interaction into a demonstration of your commitment to excellence.