เปลี่ยนความคิดเห็นของลูกค้าให้เป็นข้อได้เปรียบในการแข่งขันด้วยการจัดการข้อเรียกร้องดิจิทัล

The customer portal allows your customers to submit quality claims directly with product details and photos, track claim status in real-time, receive updates and responses, view resolution history, and access reports. This provides transparency and improves customer satisfaction while reducing email and phone inquiries.

Yes, Link SE supports mobile customer inspections at delivery points. Customers or their representatives use the mobile app to inspect products upon delivery, document any issues with photos, submit inspection results immediately, and trigger claims processes.

Link SE supports root cause analysis through links from customer complaints to production batches, inspection results, materials used, production lines and shifts, and supplier information. This traceability enables you to identify root causes, implement corrective actions, and prevent recurring issues.

Link SE sends automated email notifications to customers when claims status updates occur, resolutions are completed, and follow-up is required. Communication templates can be customized and all correspondence is logged for reference. This keeps customers informed without manual effort.

No, Link SE supports specifically B2B (business customers, distributors, retailers) claims management. You can configure different claim workflows, approval processes, and communication templates based on customer type. The flexibility accommodates any B2B customer satisfaction scenarios. soucetre